We are now offering a 14-day return policy on items purchased from our website. You may return product(s) to Victoria Alexis after obtaining a Return Authorization (RA) number from a Customer Service Representative. After this 14-day period, only unopened/unused products will be accepted for exchange only within 30 days of purchase with a valid receipt.
We’ll pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). For all other returns, shipping must be paid when the item is returned to us. If the item was delivered damaged or the wrong item was shipped, we would appreciate it if a photo of the product(s) and package could be provided for our insurance claim purposes.
Please do not dispose of any of the original packaging and/or return any merchandise to us without a Return Authorization (RA) number. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that VICTORIAALEXIS.COM cannot assume responsibility for packages that are lost or stolen in the mail. Items MUST be returned in their original packaging.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
REQUESTING AN RA (Return Authorization)
If you need to return an item, simply e-mail Customer Service to request a Return Authorization. Please include your name, order date and reason for requesting a return. You will receive a reply within 48 business hours. All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.
VICTORIA ALEXIS GIFT CERTIFICATES
Gift Certificates are non-returnable and cannot be redeemed for cash.
RETURNING AN ITEM PURCHASED WITH A VICTORIA ALEXIS GIFT CERTIFICATE
Our standard return policy applies to any merchandise purchased with a Victoria Alexis Gift Certificate. We will issue a new Gift Certificate for the amount used on the original purchase and send it to the shipping address on the original order.
If you used a credit card in addition to a Victoria Alexis Gift Certificate to pay for your order, we will credit your card the amount originally charged and issue a new Gift Certificate in the amount used on the original purchase. In either case, you will receive your new Gift Certificate within two weeks of processing your return.
For any questions, please contact Customer Service.